CEAC – Infrastructure Management Outsourcing
CEAC is an NHS Organisation which provides Internal Audit, Governance, Risk Management and consultancy to other NHS Organisations throughout the UK.
The project set out to outsource the management of CEAC’s technical infrastructure, bringing it up to a minimum standard and enabling business functions to work collaboratively.
The existing technical infrastructure was recognised as being fragmented, providing limited ability for staff groups to communicate electronically with one another. This was felt to detriment both corporate identity and also the company’s ability to efficiently and collaboratively respond to customer requirements. Therefore, Apira were contracted to design and implement a plan that would help realise, through updating the technical infrastructure, the corporate objectives of:
- Better integration of business units through the provision of common technical infrastructure
- Consolidation of current information stores
- Increased inter-departmental communication and more defined branding with a single email system
- Improved availability and reaction to client issues
Apira designed a tailored approach for CEAC that would see the implementation of an updated and robust technical infrastructure. Briefly, it aimed to concentrate activities around the following activities:
Understand implications of current contractual SLA with existing suppliers
- Appraise issues associated to current infrastructure and define gap to desired support model
- Identification of a baseline of existing technical systems
- Define a comprehensive set of requirements which described, rather than prescribed, the technical infrastructure desired by CEAC
- Identify potential suppliers that would be capable of assuming the support responsibilities needed by CEAC
- Manage a tendering process within the constraints of public sector purchasing guidelines
- Design criterion upon which all suppliers are measured and a preferred supplier is identified
- Quality check and oversee the development of a contractual SLA
Apira achieved its set objectives up to the identification of an approved supplier.
Baseline specifications were quickly identified and an appropriate and sound set of requirements were designed for presentation to potential suppliers.
Several potential suppliers were identified and attended presentations to introduce the work package. From there, bids were successfully received from a broad range of suppliers who were then asked to individually present to a joint Apira/CEAC board.
A preferred supplier was identified and contractual arrangements are currently being discussed.
The program of work gave an increased insight into the actual make up of the technical infrastructure and enabled business managers to understand actual, versus perceived, requirements resulting in the end solution being a better fit.