The Northern Care Alliance NHS Foundation Trust (NCA) was facing significant challenges with their current system landscape for intrapartum, post-natal, and neo-natal care. NCA provides a wide range of hospital, community health and care services to over one million people across the boroughs of Bury, Oldham, Rochdale, and Salford as well as specialist care to patients from Greater Manchester and beyond.
NCA’s Maternity Department aims to provide the highest standard of care and support, whether individuals have their baby in hospital or at home. The team provides one-to-one midwifery-led care tailored to individual needs as well as delivering more specialist advice and support for more complex pregnancies.
The organisation relied on three vendor solutions (BadgerNet, K2, and Euroking), resulting in poor interoperability, duplicated entries, and continued dependence on paper-based processes. Additionally, each system captured and displayed data differently, making it difficult to pull data for reporting purposes. The resource perspective was also problematic, as staff had to learn and manage three different systems, leading to increased training requirements and reduced clinical availability.
To overcome these issues, the NCA decided to consolidate their systems into a single solution capable of fulfilling the functions of all three systems combined. This move had several positive impacts, including aligning with the National Strategy by reducing the number of systems in use, promoting transfer applications, reducing transcription errors, and enhancing the interoperability of systems for improved clinical care.