Lou Jordan

Lou works with Apira as a Consultant, currently supporting the Change and Operational Readiness Workstream at a West Midlands NHS Trust implementing the RIO Electronic Patient Record (EPR) system.

With 15 years of NHS experience in various administration and management roles, Lou brings a deep understanding of healthcare operations and a strong focus on quality improvement. Her previous secondment as an EPR Change Agent within a Trust Digital Department sparked her passion for large-scale project work and laid the foundation for her current role in digital transformation.

Lou has led business change management throughout the full project lifecycle—reviewing AS-IS workflows, designing TO-BE processes, and ensuring alignment with service needs and best practice. She has worked closely with clinical and non-clinical stakeholders to build engagement, drive decision-making, and support successful implementations.

Her hands-on experience includes delivering training, conducting readiness checks, facilitating workflow walkthroughs, and providing comprehensive go-live support. Lou is passionate about making a meaningful difference for both patients and the healthcare workforce, and her collaborative, thoughtful approach is a valuable asset to every project she supports.